Last updated 9 October 2026

Delete your data

If you messaged a business that uses Recatch, or you connected your own account to Recatch, here's how to get your data removed.

If you messaged a business

The quickest way is to ask the business. They can erase you from Recatch right away.

You can also email admin@hiiiiiiiiiii.com with the subject “Delete my data”. Tell us:

  • which platform you used (Instagram, Messenger, WhatsApp, Telegram and so on)
  • your username, or your phone number for WhatsApp
  • the name of the business you messaged, if you know it

We'll check it's you, then delete your messages, profile details, tags and fields. It's done within 30 days, and we'll email you when it is. Reports keep an anonymous count with nothing that points back to you.

If you connected a Facebook, Instagram or WhatsApp account

Disconnect it from the Channels page in Recatch, or remove Recatch in Facebook under Settings, then Business integrations. That stops all new data. To delete what was already stored, email us as above.

If you have a Recatch account

Email admin@hiiiiiiiiiii.com from the address on your account, and we'll delete the account along with its connected channels, contacts and conversations. That can't be undone, so export anything you want to keep first. Contacts can be exported to CSV from the Contacts page.